Andrew has written to BT to express concern over the digital lines that went down in parts of West Aberdeenshire and Kincardine on 17th February during storm Otto. Constituents in some areas were given an estimated fix date of 28th February, leaving homes in rural areas without phone or internet connection “for too long.”
He was contacted last week by a local councillor for Alford, a village within his constituency, who advised that many properties in the AB33 post code area were affected by the issue. Andrew heard that there was frustration at the inconvenience being caused, and concern that there still appears to be no backup power supply for when the main source goes down.
In the letter Andrew has requested an explanation from BT, asking:
“What happened, what is being done to fix the problem, and what measures BT will be taking to ensure the reliability and continuity of its services.”
He has also asked what compensation BT will provide for customers affected by this issue, to show its commitment to customers by providing compensation for the loss of service and inconvenience caused.
BT paused the digital roll-out while investigating safeguards and backup generators for ensuring connectivity when power cuts occur. Something Andrew campaigned for in the aftermath of storm Arwen back in 2021. He said he was delighted that the concerns were addressed but says that:
“The latest storm proves that something further needs to be done to ensure those who have already been transferred to digital do not experience this sort of issue again.”
“I understand how important it is for people to have access to phone and internet services, especially during this time when many people are relying on these services to work, study, and keep in touch with their loved ones. I’ve asked BT what additional steps it will be taking to prevent similar incidents from happening in the future.”
Andrew's letter highlights the need for reliable and continuous digital services in rural areas, and BT's responsibility to ensure that its services meet the needs of its customers.
